Privacy Policy

Nexora Digital develops and distributes consumer-facing digital products and services, which may include web applications, software-as-a-service (“SaaS”) products, subscription services, digital content, audio content, downloadable materials, and online tools.

Legal Business Name: Nexora Digital
Registered Address: Av. Ayrton Senna da Silva, 2198 - Piedade, Jaboatão dos Guararapes, PE 54410-240, Brazil
Privacy Contact: danielvieirat@proton.me
Website: https://nexoradigitalhq.com

The information we collect depends on how you interact with our websites, products, and services.

2.1 Information You Provide to Us

We may collect information that you voluntarily provide, including:

• name;
• email address;
• contact information;
• account or access information;
• information submitted during a purchase;
• communications sent to customer support;
• feedback, inquiries, and other information you choose to provide; and
• information necessary to provide or support a particular product or service.

2.2 Purchase and Transaction Information

When you purchase a product or subscription, information associated with the transaction may be processed by Nexora Digital and/or the third-party commerce or payment provider used to complete the purchase.

Depending on the transaction, we may receive information such as:

• customer name;
• email address;
• product purchased;
• transaction identifier;
• purchase date;
• subscription status;
• payment status;
• billing-related information made available by the payment provider; and
• information concerning cancellations, refunds, disputes, or chargebacks.

Payment card information may be collected and processed directly by third-party payment providers rather than by Nexora Digital. We do not claim to store complete payment card numbers when those details are handled directly by the applicable payment provider.

2.3 Account and Product Usage Information

When you use an Nexora Digital application or digital service, we may process information necessary to operate and maintain the service, such as:

• account identifiers;
• email address associated with product access;
• account or subscription status;
• access timestamps;
• product entitlements;
• preferences and settings;
• saved product data or configurations;
• interactions with product functionality; and
• technical information necessary to maintain security and service operation.

The specific information processed may vary depending on the product.

2.4 Technical Information

When you interact with our websites or digital services, certain technical information may be transmitted automatically by your browser, device, hosting infrastructure, security services, or other technology providers.

This may include, where applicable:

• IP address;
• browser type;
• device type;
• operating system;
• referring pages;
• approximate location derived from IP address;
• timestamps;
• diagnostic information;
• security-related information; and
• server or application logs.

We may use this information for security, troubleshooting, service delivery, fraud prevention, and technical operation.

2.5 Communications and Customer Support

If you contact us, we may collect and retain the information contained in your communication, including your email address, message content, attachments, and information reasonably necessary to respond to your request.

We may use personal information for purposes including:

• providing and delivering purchased products and services;
• creating, maintaining, or verifying product access;
• managing subscriptions and customer entitlements;
• processing and administering transactions;
• providing customer support;
• responding to questions and requests;
• maintaining and improving our websites, applications, and services;
• personalizing product functionality where applicable;
• maintaining security and preventing fraud, abuse, and unauthorized access;
• diagnosing technical problems;
• maintaining records of purchases and customer interactions;
• processing cancellations and refund requests;
• handling disputes and chargebacks;
• communicating important service, account, security, or transactional information;
• complying with applicable laws, regulations, legal processes, and enforceable governmental requests;
• protecting the rights, property, and safety of Nexora Digital, our customers, and others; and
• establishing, exercising, or defending legal claims.

Where required by applicable law, we process personal information only when we have an appropriate legal basis to do so.

Depending on your location and applicable law, we may process personal information based on one or more of the following:

Performance of a contract: when processing is necessary to provide a product or service you purchased or requested.

Legitimate interests: when processing is reasonably necessary for operating, securing, improving, and supporting our business and services, provided those interests are not overridden by applicable privacy rights.

Consent: when you have provided consent for a particular processing activity where consent is required.

Legal obligations: when processing is necessary to comply with applicable law or a legally binding obligation.

The legal basis applicable to a particular activity may depend on the nature of your interaction with us and your jurisdiction.

We may disclose personal information to third parties when reasonably necessary to operate our business and provide our products and services.

5.1 Service Providers

We may use third-party providers that assist with functions such as:

• payment processing;
• commerce and subscription management;
• cloud hosting;
• databases;
• application infrastructure;
• website hosting;
• email and communications;
• security and fraud prevention;
• customer support; and
• technical operations.

These providers may process information on our behalf or under their own applicable terms and privacy policies, depending on the nature of the service.

5.2 Payment and Commerce Providers

Purchases may be processed through third-party payment processors or commerce platforms.

These providers may independently collect and process information necessary to complete transactions, prevent fraud, comply with financial regulations, administer subscriptions, or provide their services.

Their handling of information may also be governed by their own privacy policies.

5.3 Legal and Compliance Disclosures

We may disclose information where we reasonably believe disclosure is necessary to:

• comply with applicable law or legal process;
• respond to a lawful governmental or regulatory request;
• investigate fraud or security incidents;
• enforce our agreements or policies;
• protect our rights or property;
• protect customers or other individuals from harm; or
• establish, exercise, or defend legal claims.

5.4 Business Transactions

If Nexora Digital is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar corporate transaction, personal information may be disclosed or transferred as part of that transaction, subject to applicable law.

Nexora Digital does not sell personal information for monetary consideration in the ordinary meaning of the term.

Certain privacy laws may define “sale,” “sharing,” or “targeted advertising” more broadly than ordinary usage.

If our practices in the future fall within those definitions and applicable law requires an opt-out or other privacy control, we will provide the legally required mechanism and update this Privacy Policy accordingly.

Our websites and services may use cookies, local storage, session storage, or similar technologies where necessary for functionality, security, preferences, authentication, or other operational purposes.

Third-party infrastructure or service providers may also use technologies subject to their own policies.

Where applicable law requires consent for non-essential cookies or similar technologies, we will provide the appropriate notice or consent mechanism.

You may also be able to control certain cookies through your browser settings. Disabling particular technologies may affect the functionality of some services.

Certain Nexora Digital applications may store preferences, settings, session information, or product-related data locally on your device or browser.

Local storage may be used to maintain application state, remember preferences, preserve user configurations, or support product functionality.

Information stored locally may remain on the device until removed by the application, the user, or the browser.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• provide products and services;
• maintain customer accounts and access;
• administer transactions and subscriptions;
• provide customer support;
• maintain appropriate business and financial records;
• prevent fraud and abuse;
• resolve disputes;
• enforce agreements; and
• comply with legal, tax, accounting, and regulatory obligations.

Different categories of information may be retained for different periods.

When information is no longer reasonably required, we may delete, anonymize, or otherwise dispose of it in accordance with applicable law and operational requirements.

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission, digital storage system, application, or security measure can guarantee absolute security.

Customers are also responsible for maintaining appropriate security over their email accounts, devices, passwords, and other credentials used to access digital services.

Nexora Digital is a Brazil company, and our service providers may operate in the United States and other countries.

As a result, personal information may be processed or stored in jurisdictions other than the country in which you reside.

Where applicable law requires safeguards for international transfers of personal information, we will use legally recognized mechanisms as appropriate.

Depending on where you live, applicable privacy law may provide rights concerning your personal information.

These rights may include the ability to:

• request access to personal information we maintain about you;
• request correction of inaccurate information;
• request deletion of certain personal information;
• request information about categories of information collected or disclosed;
• object to or restrict certain processing;
• withdraw consent where processing is based on consent;
• request data portability where applicable; and
• opt out of certain forms of sale, sharing, or targeted advertising where legally applicable.

These rights are not absolute and may be subject to legal exceptions.

To submit a privacy request, contact:

danielvieirat@proton.me

We may need to verify your identity before fulfilling certain requests.

We will not unlawfully discriminate against you for exercising applicable privacy rights.

Residents of certain U.S. states may have additional rights under applicable state privacy laws.

Depending on the law and whether it applies to Nexora Digital, these may include rights to access, correct, delete, or obtain a copy of personal information and rights concerning certain sales, sharing, profiling, or targeted advertising activities.

Nexora Digital will honor rights required by applicable law when the relevant law applies to our processing activities.

Requests may be submitted to danielvieirat@proton.me.

Where the General Data Protection Regulation (“GDPR”), UK GDPR, or comparable applicable privacy law applies to our processing, individuals may have rights including access, rectification, erasure, restriction, objection, portability, and withdrawal of consent.

Individuals may also have the right to lodge a complaint with an appropriate data protection authority.

Where we rely on consent, withdrawal of consent does not affect the lawfulness of processing performed before withdrawal.

Our products and services are not directed to children under 13 years of age, and we do not knowingly collect personal information from children under 13.

Certain jurisdictions may impose a higher age threshold for valid consent to the processing of personal information.

If we learn that personal information from a child has been collected in violation of applicable law, we will take reasonable steps to delete or otherwise address the information as required.

If you believe a child has provided personal information to us improperly, please contact danielvieirat@proton.me.

Where Nexora Digital sends marketing communications, we will do so in accordance with applicable law.

You may unsubscribe from eligible marketing emails using the unsubscribe mechanism included in the communication or by contacting us.

Opting out of marketing communications does not prevent us from sending necessary transactional or service-related communications, such as purchase confirmations, security notices, subscription information, or important product updates.

Our websites or products may contain links to third-party websites, services, or platforms.

Nexora Digital does not control the privacy practices of independent third parties. We encourage you to review their privacy policies before providing personal information to them.

Nexora Digital does not currently intend to use solely automated decision-making that produces legal or similarly significant effects on individuals unless disclosed where required by applicable law.

If this practice changes and applicable law requires additional disclosures or rights, this Privacy Policy will be updated accordingly.

Some browsers and devices offer “Do Not Track” or other privacy preference signals.

Because legal and technical standards for these signals may vary, our response will depend on the particular signal, technology, and applicable legal requirements.

Where applicable law requires recognition of a legally valid universal opt-out mechanism, we will respond as required.

We may update this Privacy Policy from time to time to reflect changes in our products, technology, business practices, service providers, or legal requirements.

Where required by applicable law, we will provide additional notice of material changes.

If you have questions about this Privacy Policy, our privacy practices, or wish to exercise an applicable privacy right, please contact:

Nexora Digital
Av. Ayrton Senna da Silva, 2198 - Piedade
Jaboatão dos Guararapes, PE 54410-240
Brazil

Privacy Email: danielvieirat@proton.me
Website: https://nexoradigitalhq.com